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Questions about the Balcony Bathroom, refills, or an order? Send a note and we'll get back to you.
Common Questions
How fast does it ship?
We try to get order out within two business days. Some products are made to order and will take longer. We are a small team just getting going.
Is there a trial?
We are proud to offer a 30 day trial period on our puppy potty box, if it is unused and in original condition. We are not responsible for return shipping.
We will give updates about our other products as they launch.
How do refills work?
All Potty Boxes use the same Capture Core size. It is designed to last ~1 week for an adult dog of about 35lbs.